I am going through the process of trying to switch to PurePlanet however whenever I try to login to the app I get a “Server Error”. I have tried this from all networks I have access to both Wi-fi and 4G and I get the same error. I have tried removing the app and reinstalling and I am up to the latest version that is available on the App Store. I am on iOS 12. I have asked for assistance from the whatbot but after 2 working days I am still waiting for a response. Please could somebody offer some assistance.
Best answer by Masca
Today I noticed there was an updated version of the app 7.12.18. I have installed this and now I am able to connect.