Best answer by GabrieL 23 October 2017, 11:08
GabrieL;677:Hi @Green energy! Hope you are having a good weekend!Your app should for sure have that option. Please tap here for a quick guide on how to send meter readings.Do make sure you have the latest version. You can easily check this by going to your app store and see if there are any updates available.Let us know how you get on.
GabrieL;683:Thanks for confirming @Green energy. Then you definitely are on a previous version of the app. Could you please go to the app store and upgrade? I'm sure that'll solve it.
GabrieL;690:All right. That's definitely unusual. I've spoken to the team, and they've confirmed you just signed up. This is relevant because the 'submit meter reading' option in the app becomes available 5 days before SSD (Supply Start Date) as we can't use any readings sent before that time.This is why this button is not showing on your phone yet, but It'll do so shortly!. As for when to send us a meter reading, don't worry we'll let you know. This is what you will see:203
GabrieL;704:No worries, @Green energy. If you have any issues with this in the future let us know!
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
We need 'Necessary' cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.