Can you please explain how to deal with this silly app. I'd much rather talk to a person instead of a forum.
Best answer by woz
Firstly, make sure you have the latest version of the App, you can see which version you have by tapping the 3 short lines at the top right and at the bottom of the list which slides in from the right, you should see the version number which is I believe currently 7.0.13 (note for the team here..I would have expected the app version number to be shown when the "about" tab is selected but Pure Planet have deemed it more logical to display it as described above).
Once updated if required...
If you then select "My Account" from that list there appears a further selection "Send a meter reading"
If all else fails try deleting and reinstalling the app.
If you still have no success either use the "help" within the app (click on the 3 white lines top right to get to Help in the list of options assuming you are able to and if it works) or post a message here and one of the team should help.