Apparently Pure planet have to provide these reading if we want our refund??
Best answer by Toby
When you're due a final bill (in this case with British Gas), your new supplier (Pure Planet) will send your old supplier the first meter readings you provide. They will then use this reading to make your final bill. When did you send you send your first meter readings to us?
Here's a little more info on how final bills work, but if you have any other questions, let me know.