I’m very unhappy because you just collect me £115 from April 14th till May 20th with your estimated meters, that was: Electric 74012-74535 and Gas 5407-5443.
Today June 21th, I have updated my meters and it marks so much less that those readings (74191 and 5419) so I would like to you give me a solution, return me the money or something.
Best answer by Strutt G
Welcome to PP's community forum supported by US the customer members.
I doubt PP have increased your direct debit and I would check your bank account to confirm this?
You get a NICE reminder 3 days in advance of your statement to take a meter reading.
You can also submit meter readings on your "statement date" so that the bill/statement is not estimated as the statement gets emailed the next day.
I guess you know that you can submit reads within the APP frequently allowing 24 hours before you can submit again.
I send mine every couple of weeks in case I forget, so when my Bill is estimated it has no affect as it all pans out in the end. PP does not adjust the direct debit unless usage significantly increases, and if so they would advise the same?
If your bank account confirms that your direct debit is the same as it was set up to be, as noted in your welcome pack then as you submit future reads all should level out.
Your emailed statement is dated the same each month known as your joining anniversary.
PP receives payment on your statement date / exactly how payment was advised from the offset / day 1.
Your opening meter read on your monthly statement will always be last months closing read.
As advised above if you submit meter reads on your statement date your new closing read will not be estimated.
The APP records historic meter reads, but the reads used for the monthly period statement as based on above points.
However, to contact PP directly then utilise wattBot from and within the APP - open help - open ask wattBot
You must first type: "Message the Team"
Post your concerns.....attach images if you need to.
Response back with wattBot within 2 days so head back and for the answer.
Sorry in advance if I have not deciphered your message correctly