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Wrong initial meter reading

  • 24 August 2019
  • 1 reply
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How do I amend a wrong initial meter reading for my gas?
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Best answer by stephenrand 24 August 2019, 13:37

Hi Janet

As this is your first post, welcome to the Pure Planet community!

I'd do two things:

1. Open the app, click on the three little bars top right hand corner, select Help, choose Wattbot, put 'message the team' in the question box and then explain the problem, giving your correct meter reading.

2. Send in your current meter readings now, preferably accompanied by photos

Hope that helps
Stephen
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Hi Janet

As this is your first post, welcome to the Pure Planet community!

I'd do two things:

1. Open the app, click on the three little bars top right hand corner, select Help, choose Wattbot, put 'message the team' in the question box and then explain the problem, giving your correct meter reading.

2. Send in your current meter readings now, preferably accompanied by photos

Hope that helps
Stephen

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