Hi. I have registered and set up my account but realised after the event I had got my email address wrong. This means I can't verify my account and I can't use the chat bot as I can't verify my email address. Can anyone help?
Best answer by Angelabikerbabe
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.
There are no call centres with PP, it is an app-based company.
You need to send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team' .
It will then offer you a few options of faq, if none apply - then click on the box that says 'message the team',
Then wait until you see the reply from Wattbot saying 'OK, I've passed our conversation to the team. Anything to add? Send it below and the team will see it.'
You can then type in your message (and any photos), then send it
Might take a couple of days to get back to you, but they will