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wring meter on database

  • 10 April 2021
  • 5 replies
  • 38 views

Userlevel 1

How do I get pure planet to change my meter type on e national database?

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Best answer by Duppy 10 April 2021, 22:49

@Chrissyph1 

If you go to your account, click on the three lines top right, go to help and support, ask a question, first type message the team, then explain what is wrong. Persist through the bit replies until it says your message has been sent to the team

 Replies are not instant usually within three working days

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5 replies

Userlevel 7
Badge +8

@Chrissyph1 

If you go to your account, click on the three lines top right, go to help and support, ask a question, first type message the team, then explain what is wrong. Persist through the bit replies until it says your message has been sent to the team

 Replies are not instant usually within three working days

Userlevel 1

Thank you. Just done this.

Userlevel 7
Badge +11

Thank you. Just done this.

@Chrissyph1 Did you attach a photo of the meter showing the serial number? 

Userlevel 1

Oh no I didn’t, but I did send one about a week ago. I suppose they’ll ask if they need another? 

Userlevel 7
Badge +11

@Chrissyph1

 they’ll likely see the one sent- but no matter either way.

Let us know how you get on.

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