I’ve written about this before in a different post but now it’s creating more complicated issues.
short summary: I don’t have personal access to my meters when I need to give a updated reading that is something my realtors only have access to. When I received a meter reading by email to update my meter reading for the next bill back in the summer, I assumed afterwards I was given the entire buildings meter readings not my flat specifically.
Currently I’ve sent an email detailing the problem at length, arranged a time to have a phone call which never happened, no one got into contact with me. Before the main problem could get resolved Pure Planet sent an email already making a step by step solution to pay back the credit that I don’t owe. As of today I’ve been charged £306 which I shouldn’t be.
Especially knowing that Pure Planet is soon going to not exist anymore I’m worried that in moving to a different company, which will be Shell, there will be no way to receive that £306 back. I’m not sure what to do next other than cancel my direct debit.
Best answer by MarcView original