Why do I not get any response to my emails to Pure Planet ?
Best answer by Ian1951
It looks like I had not been receiving my emails for a few days due, I suspect to my lack of understanding about how to use a laptop. I now see that I DID get a response to my replies to PP, but not until Wednesday, 25 November 2020, when PP sent 2 emails to me. The first email contained a monthly statement to replace the previous statement and it DID note my correct customer readings.
I will now wait and see what happens on 16 December 2020, when I will be due to send in my next monthly readings.
Many thanks to everyone in the Community, who tried to help me.