I have been sent an email saying that I have switched my gas and electric and that pure planet is sorry to have me leave. I haven’t done a switch or authorised one so I now have no idea who my supplier is? how do I find out what has happened? I’m due to move out of my house next Friday an don’t want to be in a contract with any supplier! I’m so angry right now and there is no one to answer a phone or it would appear anyone human to even contact with this company!!!
Best answer by Duppy
If you go to the help and support section of your account, in the ask a question box ( Wattbot ) type I'm not leaving. Watt will pass this on to the team for them to investigate.
If you are leaving because you have sold your house, it's possible that the buyers have started a switch too early, possibly to coincide with the moving date.