Best answer by Marc
I cancelled my switch to you on the day before it was due to start, you sent me an e-mail saying "sorry you are switching" therefore acknowledging my cancellation and bank stopping the direct debit and ever since you keep bombarding me with e-mails to set up a direct debit, send us your meter readings...blah blah whatever. the reason I decided to cancel and have nothing to do with you was when I was told you are a digital company and there is no one to talk to, however someone from pureplanet did ring me and I told them why I was cancelling. this will be the last e-mail, message whatever, whoever im talking to, just ring me. I did see an e-mail from you the other day saying someone will ring me with a number beginning 01225 but hey they didn't.if I don't hear from you then have a nice digital life on your pure planet where no one can talk to anyone.
Welcome to the community.
It looks like you were out of the 14-day cooling off period for cancelling your switch.
That's why you came on supply with PP.
We understand that a digital-only approach isn't for everyone.
You just need to wait 10 days from the date you came on supply, and then start a switch to another supplier. We don't charge exit fees
Here's a bit more info.
Please don't give up on renewables!