I've sent a couple of messages to Wattbot through the App but I haven't had a single acknowledgement (automated or human). I'm not sure if anyone has even read my messages?
Also if I close the App and return, I don't have a trace of my previously send Wattbot messages. Is this the standard experience or do I have a problem with my App?
Not having ever successfully had a conversation on Wattbot, I don't know what I should be expecting.
Best answer by Mavis1
The wattbot is in most cases simply a Q & A with the computer.
If you need a message from an actual person,when you go into wattbot you need to type :- message the team.
It will then ask for your name and email along with your problem. Someone should respond within 24 hrs (its not live chat) to see response you have to look in wattbot again.unless its really urgent emergency type stuff then they will text,email or phone depending on situation.
However a lot of people find the answer to a query by simply asking in the community.