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Question

Usage

  • 4 April 2021
  • 4 replies
  • 38 views
S

Anyone know why my February usage is not showing?

4 replies

Angelabikerbabe
Userlevel 7
Badge +8

Hi

Are all other months showing? 

Did you receive a statement for Feb?

(BTW, I don't work for PP. I'm just a customer, like you)
S

Hi

Yeah Jan and March are showing and I  did get a Feb statement.  Its weird and a bit annoying! Cheers

woz
Userlevel 7
Badge +11

@Silverless I wonder if you’ve stumbled upon a bug related to when the usage is updated relative to the statement date and only Feb is missing 29th

it’s just a thought but it would explain it…

@Nataly can one of your tech team check this out?

 

Nataly
Rank

Hey @Silverless 

Is this when checking out your meter reading history under ‘tariff £ usage’? Could you let me know what device and operating system you’re using to access your account? :slight_smile:

Always worth trying a delete and reinstall of the app, just in case something’s gone slightly awry. 

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