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I have sent over a reading it is nearly 500 this would be my first quarterly balance
Best answer by stephenrand
It's not going to be easy for your fellow customers to help with this small amount of information, I'm afraid.
Can you tell us what your monthly direct debit is? Have you been sending in your reading each month? If you have, then the app will tell you if your debit has been rising month by month.
Your post suggests that your reading is in pounds, but it's actually your statement that tells you how much your usage has cost - have you had your monthly statement each month? Does that tell you your usage has cost £500? And over what time period?
If you can give us answers to some of these questions we may be able to offer a little more help...