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Unable to Login


Hello, I am unable to login either through my App or the browser. Is there a known problem and fix in process?
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Best answer by Simoon 6 July 2019, 17:04

woz;32826:
hi Simoon
​Delete all previous login emails, then
Try closing the app after you've entered your email.
Navigate to home screen of phone, open email click link and see if that works.
If not you may need to clear your cache.


Yes, that fixed it, many thanks indeed.🆙
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4 replies

Userlevel 7
Badge +9
Hi simoon.
I have been able to log in on the app today, so not a total outage. Unless there is a local issue with one of the servers. Maybe have a cuppa tea and try again might just be a blip. Post back.
Hi Jon,

I can't Login on the App. When I try, it sends and email with a login icon but that takes be to a browser but the "Open Link In PurePlanet" does nothing. And I have not had this problem before so I am somewhat frustrated.
I did log in via the browser but even after re-starting my phone I cannot use the App
Userlevel 7
Badge +10
hi Simoon
​Delete all previous login emails, then
Try closing the app after you've entered your email.
Navigate to home screen of phone, open email click link and see if that works.
If not you may need to clear your cache.
Simoon;32816:
Hi Jon,

I can't Login on the App. When I try, it sends and email with a login icon but that takes be to a browser but the "Open Link In PurePlanet" does nothing. And I have not had this problem before so I am somewhat frustrated.
I did log in via the browser but even after re-starting my phone I cannot use the App
woz;32826:
hi Simoon
​Delete all previous login emails, then
Try closing the app after you've entered your email.
Navigate to home screen of phone, open email click link and see if that works.
If not you may need to clear your cache.


Yes, that fixed it, many thanks indeed.🆙

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