Just moved into a new property and found out they have a top up meter. I don’t want this, i’d just like to have a Direct Debit set up as per my contract with pure planet which they can’t get started for another couple of weeks. Will the fact that the previous set up was on a top up meter mean that there are any problems with having the regular payment set up I’ve contracted for with pure planet? Thanks in advance
Best answer by woz
yes, the existing supplier must change the prepayment meter to credit mode before you switch.
Contact them and ask them to do that otherwise you will have problems.