Why are there so many questions about people finding themselves being billed far more than they are expecting to pay?
Have the administrators instigated a policy of shoot first ask questions later to get as much money in as possible? Or are these misunderstandings or simple multiple “one-off” errors?
It’s hard to envisage how such errors can happen.
I fully understand the concept of not having paid enough to cover energy, and the concept of people missing vital emails, but that is not why I posted this question.
I’m seriously concerned that there is something going on in the background.
Can anyone who has some knowledge of the administration process reassure me?
Best answer by MadsView original