Question

they will not recognise my email address but its the only one i have

  • 24 September 2020
  • 2 replies
  • 35 views

they ask me to log in and then will not except my email address so they will not give me the £ 25 cash back promissed


2 replies

Hi @bens the dog 

Welcome to the community, your short opening  statement leaves a number of questions.

1: Who are 'they’?

2: If ‘they’ are Pure Planet the company, rather than Pure Planet the community, do you currently have an open account with them?

3: If you have recently attempted to switch to Pure Planet, have you received any email confirmation from them?

4: Did you switch directly, or via a Price Comparison site? 

5: Who offered the ‘£25 cashback,’ to the best of my knowledge the only ‘rewards’ Pure Planet qre currently offering are for people who 'recommend a friend,’ or join via the NHS site.

Kindest Regards

Gwyndy

 

Userlevel 7
Badge +10

they ask me to log in and then will not except my email address so they will not give me the £ 25 cash back promissed

hi @bens the dog 

Have you switched to Pure Planet and you can’t log in?

Was the attempt to login responding to an email asking you to verify?

Do you think that they have stopped you logging in just so they won’t have to pay you the £25?

Reply