Electric went over ( eventually) but gas still over three months later has been a monumental task with you guys asking for a picture not once but 3 times
Finding it difficult to recommend pure planet and will give 1 more week and start the switch to one of the bigger companies once again
Come on guys lost your finger somewhere?
Best answer by Nataly
Sorry to hear you've had a frustrating experience - I've checked this out with our Member Services team. Looks like the gas supply was initially switched erroneously (that is, the wrong meter was switched), but your correct gas supply switched to us on 25 May - Hannah from the team messaged you to explain this on 8 May.:checkmark:
Your correct electricity has been on supply with us since you switched.
Looks like there's been confusion with your correct/incorrect supplies as the national gas and electricity databases have duplicates of your address, which is why you've been asked for your meter photos more than usual (so the team could make absolutely sure we had your correct meter info).
Looks like both your correct supplies are with us now - the team will be emailing you to confirm this
If you have anything else we can help with let us know ;-)))