Switching supplier before PP went bust

  • 19 October 2021
  • 3 replies

I switched supplier 2 weeks before PP ceased trading. My new supplier has taken 1st payment but I have not received final bill from PP and my account is in credit with DD still open. Who will issue my £100+ refund, PP, new supplier or Shell and when?


Best answer by Lapa 19 October 2021, 12:11

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Userlevel 7
Badge +5

The refund will come from Shell. I’m not sure when but it may take a while. Sorry I don’t have better news. 

Userlevel 7
Badge +9

Should be Shell 


Hello @Pritch 

Thanks for posting! @Angelabikerbabe and @Lapa are bang on here - Shell will process your final bill and refund you any credit you’re owed. The final bill can take up to 6 weeks to be issued from your switch date, so it’ll take a little bit of time. 

I hope this helps!