I switched to another supplier in July and have still not received my final bill or any balance that I am due. I am not able to access my Pure Planet account as this does not seem to exist anymore. I cannot seem to find a way to actually speak to anyone either. Any ideas what I can do next?
Best answer by Nataly
Good point from
If it’s been more than 6 weeks you could get in touch with our Member Services team in the Pure Planet app, under ‘get help and support’ > ‘ask a question’.
If you’ve cancelled your Direct Debit and received an email from our team, you could also reply directly to that email.