I started my Switch back in September. It still has not been completed. I have however, refered a friend had my £50 gift voucher. So I am assuming I have an account. But I am still with my old supplier? I called my old supplier today, they confirmed Pure Planet has not ever tried to switch?.. I am confused?.. Do I now cancel the switch and start again? I have already spent for £50 voucher, as I was unawre the switch had not gone through? Until I had a bill from supplier today? There is no help and contact page to talk to someone??