Directed at Pure Planet (PP) Support:
Moved into a property supplied by PP. Unable to switch to new supplier as PP cancelled the switch due to unpaid bill by. Even though I recieved a letter confirming the switch from PP.
I want to pay the balance for the gas I have used since taking over the property (dates and meter reading will be supplied) and stop any involvedmeant with PP.
PP can chase the old owners of the property for any outdate arrears.
Normal proceddures on request to switch or close an account have not been adhered to. There was no final statement for me to pay. I have no interest in using PP app.
No contact from PP to me RE the cancellation.
Replay required in 12hrs otherwise there will be a complaint direcrtly to https://www.ofgem.gov.uk/
Best answer by woz
Follow the prompts it will tell you you’re switching but ignore the sematics (it confuses many because technically you’re switching although already a customer) , click get a quote, follow the prompts and you’ll eventually get an email asking you to verify, make sure you complete that. Along the way you’ll give your banking details etc. Make sure you select the variable tariff.
Post back if there’s anything you want to ask.