Still waiting for credit refund

  • 15 November 2021
  • 6 replies

Userlevel 1

I left PP mid September and received my final bill 18th Oct. It stated I'd get my credit refund within 5 days, but I still haven't received it. Has anyone had a similar experience or know who to contact to chase this up?


Best answer by Lapa 15 November 2021, 20:17

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6 replies

Userlevel 7
Badge +5

Due to PP ceasing trading refunds are delayed. shell will issue your refund once accounts are transferred over. Sadly the is no guidance on how long will take. 

Userlevel 7
Badge +2

Even though your final bill slipped through as Pure Planet stopped trading, I’d presume that your credit refund would have been transferred to Shell like all the other accounts. Pure Planets receivers probably wouldn’t have been releasing any money to creditors at that stage and the debt would be assumed by Shell.

Hello @Mel23 

Thanks for posting! Some fab advice from @Antski and @Lapa here - this may be a useful read too:

I hope this helps!

Userlevel 1

Thank you all  

In the same boat unfortunately - fingers crossed the refunds are forthcoming soon  

Userlevel 7
Badge +2

Any outstanding credit is protected/guaranteed under the OFGEM scheme. "Soon" is not something anyone is going to give assurances about though.