I have been a Pure Planet customer for some time and recently had a SMETS2 Meter installed as part of the pilot roll out.
I am still receiving messages to read the meter on a monthly basis and would have expected that to not be required any longer.
Can anyone explain?
Best answer by Duppy
If can sometimes take a while for new smart meters to be reconciled with your account.
When the meters are automatically sending readings , when you go to submit you will find the message great if seems you have a smart meter.
I would submit them anyway, then after receiving your statement go to the tariff and usage section if your account and go to check previous readings, if it says smart, you are good for future readings, if it says actual or estimated, keep sending the reading when requested until your meter reading section says smart.
Unfortunately the "smart" in the statement at the moment is incorrect, until the statement software is reprogrammed it just says" reading "
