in every aspect
and i never thought i would type that
customer services are a joke
dont swap on to smart meters either...they will bung an extra 1200 kwh on for good measure ( 2 months electicity for me)
might be a genuine mistake… but after 5 emails now and waiting for over a month for them to connect the stupid meters i wont be holding my breath
vey very disapointed
Best answer by Duppy
I can understand your frustration, but with a little patience it will be sorted.
Firstly the Pure Planet preferred communication tool is Wattbot in the help and support section of your account. If you type message the team first any follow up will be sent to the team ( what PP call customer service ) replies within two working days.
When your meters were changed, did the engineer explain why it wouldn't connect, I know from experience that when the engineer submits a report, they don't always get followed up immediately, so go to Wattbot and inform the team there.
Regarding the reading, did you read the meter yourself before it was changed or did you ask the engineer to give you the reading, he should have fitted a sticker on the new meter giving old serial number and the closing reading, can you check if this was done and the information is correct, take a photo and attach to the Wattbot message.
You can read the meters even if they are not connected to the hub, but you need to wake up/ illuminate the display by pressing the green button, and if you wake the meter before taking the above photo it will give PP more of the information required to help sort it out.
Any statements, estimates used since the meter change will be corrected once the various issues are sorted out, and if your consumption has been steady then your payments will be on track. The statement you have received is not a demand for more money, and as said it will correct itself