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Sending meter readings

  • 4 May 2020
  • 9 replies
  • 120 views

Hi. Pure planet asked me to send meter readings,but they do not let me to put in my meter readings,because they will not accept my email address.please could you help.Thank you Angela.
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Best answer by stephenrand 4 May 2020, 14:26

Hi there

Welcome to the Pure Planet community!

There has been a problem for people logging in over the past few days, but Pure Planet have recently announced that problem has been fixed.

If you are using the email you used to set up your account, it's probably worth clearing your cache and trying again.

Post back here if that doesn't work

Best of luck!
​​​​​​​Stephen
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9 replies

Userlevel 7
Badge +9
Hi there

Welcome to the Pure Planet community!

There has been a problem for people logging in over the past few days, but Pure Planet have recently announced that problem has been fixed.

If you are using the email you used to set up your account, it's probably worth clearing your cache and trying again.

Post back here if that doesn't work

Best of luck!
​​​​​​​Stephen
Userlevel 7
Badge +8

Noticed this week, my Send a meter read moonie is there, but blank 🤷‍♀️🌝

Come back little moon 🌜

 

Userlevel 7
Badge +9

Noticed this week, my Send a meter read moonie is there, but blank 🤷‍♀️🌝

Come back little moon 🌜

 

Mine isn't blank, it says 'Boiler and Home-care'

Noticed this week, my Send a meter read moonie is there, but blank 🤷‍♀️🌝

Come back little moon 🌜

 

I’ve had the blank moonie for a few days, but my reading’s not due for another 8 days.
Today it has ‘Boiler and Home Care’ in it.
Perhaps PP were using invisible ink?

 

Userlevel 7
Badge +8

It’s must be invisible ink 😂😂

 

 

Hi everyone, 

Don’t worry! It was caused following the recent app/web update - as soon as your app is updated it’ll display ‘boiler and home care’ instead of being blank :slight_smile:

Invisible ink would be cool though...

Userlevel 7
Badge +8

I’m getting used to my blank ball now 😂😂😂😂😂😂😂

Userlevel 7
Badge +9

I’m getting used to my blank ball now 😂😂😂😂😂😂😂

Get with the programme Bev

This is an advert between the programme.

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