They have been taking too much from me each minth and I now have a credit balance of over £400 that they are refusing to pay back.
They start off communicating but have now refused to answer any questions for the past 2 days.
In my book they are thieves all the time they are holding this credit balance.
Best answer by Nataly
Just FYI I've merged your posts together to avoid duplicates and keep all the replies in one place, otherwise it can get confusing for other members
I checked this out with our Member Services team - they'd replied to your WattBot message to offer a refund amount on 17 September.
Glad to see that the refund and DD amount has now been sorted:raisinghands: