Initially , I was very impressed, even recommended Pure Planet to friends and family but not so impressed now. I submitted my opening meter readings and all looked OK on the App, I then went to submit my second months reading but noticed the initial gas reading had been changed from 1501 to 22150 when I realised I raised my concern with Pure Planet and got I got the reply “When you switch suppliers, the opening readings you submit go through some regulatory checks before they can be used by either supplier.
We sent your gas reading of 1501 to be checked, and an estimate of 22150 was returned to both suppliers to use instead. Neither supplier is responsible for calculating this estimate.”
Why are you calculating an estimate when I gave you the figures?
I have requested to cancel the switch and return to my previous reputable company (Bulb) who trust the readings I have provided regularly for the last year.
pure Planet is a joke and will not be recommended to anybody else.
Paul Gloster- - - Updated - - -
Just about to post to Trust Pilot too.
Best answer by TonyMcH
I’m beginning to think that 10k+ (satisfied) members may be wrong about choosing PP ?