The customer service here seems non existent, and that pathetic Wattbot is beyond parody.
Despite numerous messages, and 2 online complaints submitted, nobody will contact me.
Am I missing something, or is Pure Planet really this bad?
Best answer by Duppy
Hi, Duppy. What is the expected response time? My last message on FB was 1.5hrs ago; I thought we were in a conversation! I'm still waiting for a response on the App using 'Message the Team'. Thanks
Hi again, Pure Planet respond to messages in Wattbot within 24 hours, replies are not instant like a web chat. Hope this helps