So I'm a new customer and recently signed up, first time I've changed electricity companies, but after around two weeks before I even sent the first meter reading they ask for when you sign up I've seen £41.99 come out of my bank account from pure planet, but I'm looking at the app and it's not coming up as a bill or anything, what is that charge for?
Best answer by Mavis1
With PP you pay monthly in advance,so this payment is simply your first DD payment.
If you look in the app under MY ACCOUNT then schroll down to MY PAYMENTS. This will show you your payment plan and date.