To enable me to submit meter readings, a few days ago my son-in-law nominated me to be his "authorised account manager" and in the App > Menu > Account gave my name and email address. When I downloaded the App I immediately received a message saying (to the best of my memory) PP wished to send me messages and giving me the option to 'allow' or 'not allow' and I pressed the former. However when I attempted to login using MY email address I got "Email address not found". When I used HIS address I got a message saying an email had just been sent to him!
On Tuesday night I sent a message to Wattbot but so far have not heard anything. Does anyone know if there is anything more to be done either by me or my son-in-law so that I can login to the App?
Best answer by Marc
Welcome to the community!
Thanks for posting and starting this great discussion.
The PSR form's section about authorising another person to manage your account means we can contact them and discuss otherwise confidential info with them.
So in your case, you can chat to our Member services team about your son-in-law's energy account, energy usage, etc.
It doesn't mean you can login to the app using a different email address to send meter readings. Your feedback here is really useful - I'm sure we could make that clearer in the PSR form. So I've passed this on our tech team.
Our app doesn't currently support multiple users, although it's on our development roadmap.
For now, you can use your son-in-law's email address. He can forward you the login email as