I've been transferred to EDF. I want to be with Pure Planet, but will probably be refused by your massively over-automated system. (It's taken 10 minutes to find this way of getting in touch as we can't phone or email😕).
I'm not with EDF willingly and have no payment arrangement with them, so they may refuse transfer as owing them money.
You also insist that customers have mobile phone numbers, refusing landline numbers.
Best answer by woz
This is a public community I flagged your post as it contains personal information.
Have you read THIS ? (Ofgem)
All you can do at this stage is join PP either using the app or online at purepla.net
PP have no control as to whether EDF block/unblock your switch.
You make a very good point about non mobile nos not being accepted. I hope PP fix this, I'll submit it as an idea.