Potential new customer-frustrated already!

  • 25 January 2018
  • 1 reply

Potential new customer-frustrated already!Although I followed the instructions to switch to Pure Planet to the letter—I have since received an email indicating they “can’t complete my switch as it looks like I’ve either completed another switch recently or still in the process of switching to another supplier!” This isn’t correct. I’ve sent a message via the app to this effect and asked for a swift resolution but no idea whether it has got through to the team. I’m hoping they can resolve this quickly though as it is not a very auspicious start!

1 reply

Userlevel 5
Hi @Troops and welcome! Our team will respond to you if you have sent a message through Wattbot. May I ask, who was supplying you before you switched? And how long were you with them?