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Physical meter reading

  • 12 September 2019
  • 6 replies
  • 339 views

Can we get a physical meter read from Pure Planet. They keep ignoring mine.
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Best answer by woz 13 September 2019, 02:21

hi Simon
Have a read of THIS
Simonkd;37480:
Because of a misread my gas reading is lower than a previous so it just doesn't accept it
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Simonkd;37487:
Thanks, I upgraded too latest version of the app. I tap on wotbot like my life depended on it and nothing happens! And there is no camera function anymore


Hi @Simonkd
The camera is only needed for the opening meter readings.
What happens when you tap on WattBot?
Also, what phone are you using, and what OS is it running?
Thanks, I upgraded too latest version of the app. I tap on wotbot like my life depended on it and nothing happens! And there is no camera function anymore
Userlevel 7
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hi Simon
Have a read of THIS
Simonkd;37480:
Because of a misread my gas reading is lower than a previous so it just doesn't accept it
Because of a misread my gas reading is lower than a previous so it just doesn't accept it
Userlevel 7
Badge +9
Simonkd;37465:
Can we get a physical meter read from Pure Planet. They keep ignoring mine.


Hi there
You posted about this in July... are you saying that your monthly readings aren't showing on your statement, or simply that each statement shows an estimate? Which is what woz said, basically!
Everyone gets an estimated reading unless they submit their own reading on the monthly anniversary date, the date before the statement is emailed.
Userlevel 7
Badge +10
hi Simon
can you check your statement carefully and see if the readings you submitted appear on the statement, they may be followed by estimates for the time from your submit to the statement date, that is normal. If you want the most accurate statement submit 2 days after you get the reminder but it always corrects anyway.

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