Solved

Person referred is not given variable rate options

  • 20 August 2021
  • 3 replies
  • 32 views

Hi

I have made a referral but the person I have referred has not been given the same options as I was - eg they are only given fixed rate options and not variable.

How can they be given the same tariff as I have.

 

Sabrina 

 

 

icon

Best answer by woz 20 August 2021, 17:13

View original

3 replies

Userlevel 7
Badge +11

hi @Sabrina1 

The variable rate tariff is not available at the moment (unless your fixed rate is ending) so new customers will only be offered the fixed tariffs .

I have no idea why, I’ve asked  (and re asked) and there are no reasons forthcoming...but it’s been gone for two weeks now so there must be a replacement soon?

 

Thanks, that’s really helpful. Perhaps they should wait until it comes back - do you think it is likely to come back soon?

Userlevel 7
Badge +8

@Sabrina1 

The variable tariff will return, but not at the rates shown in the chart. We will have to wait and see what the new offer is

Reply