paying final bill

  • 18 October 2021
  • 3 replies

I’ve moved from pure planet but have a small debt to pay you looking at my final bill. I cancelled my direct debit. Should I pay the final amount to you direct or the new supplier that will take over pure planet?


Best answer by Duppy 18 October 2021, 17:51

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If you still have access to the app you can pay the final bill by going to manage balance and payments, or if you received the bill via email, it should give instructions on how to pay

Hello @MrT893 

Thanks for posting! Spot on advice from @Duppy here - you may still be able to pay off the the amount by making a one-off payment in your account. You can do this in ‘balance and payments’> ‘manage balance’. If this is no longer an option then you’ll be able to pay this off with Shell. 

Thanks all.