Can Pure Planet assure me they have notified my old supplier that they have taken over my account as they continue to send me bills three years after I joined PP. The last bill was £7k. I need to know you have notified them at the proper level.
Best answer by 25 quid
In the app use the ☰ menu to Get help and support then Ask a Question. Now confront the Wattbot machine with your situation. It likely won’t understand, so type Message the team to get the attention of a real human.
They should reply in a few days. They will investigate — this doesn’t sound right...