No statements

  • 17 September 2019
  • 4 replies
  • 234 views

I have had no statements for 3 months now... Keep saying there is a technical issue and still waiting!!

4 replies

Userlevel 7
Badge +8
Hi Sammie15

Welcome to the community

Did you by any chance have your meters changed before the statement issue. There can be problems getting the information to/from the database and if a smart meter from the meters too.
I am in a similar situation
Userlevel 7
Badge +10
hi Sammie15

Technical issue or not that isn't good enough.
3 months is a long time. Have you been in communication through wattbot?
If you've been submitting readings hopefully someone should be able to prepare an interim statement for you.
Sammie15;37770:
I have had no statements for 3 months now... Keep saying there is a technical issue and still waiting!!
Thanks, I keep complaing to them but just get the the reply they are working on it. My statement always came through OK until June.
No there has been no meter changes and I'm getting nowhere with NY complaints

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