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no October statement but it was regularly charged on the 4th Nov

  • 13 November 2021
  • 2 replies
  • 73 views

Hi All,

I was regularly charged on the bank account the bil related to October, for the period 4th Oct - 3rd Nov but I still haven’t received  the bill/statement neither by email nor on PP account.

 

Please could someone explain me that?

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Best answer by Antski 13 November 2021, 06:55

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Userlevel 7
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Hi

This is the same with everyone.  See other post

 

Userlevel 7
Badge +2

Your payments are calculated such that they cover your estimated usage for the year. Direct Debit payments allow that to be paid in smaller installments, but still need to be made every month to cover that total amount. The statements that we usually get have been affected by the switchover of our accounts between systems, so we have a bit of a gap in our overview of actual use and credit/debit balance.

A community manager @Mads posted this a few days ago -

https://community.purepla.net/ask-the-community-15/haven-t-i-received-statement-yet-14591?postid=120425#post120425

 

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