Will we still be on the old agreed tarriff rates we had with Pure Planet for the electric & gas currently being used whilst we are in limbo & waiting for Shell to move us over & migrate our accounts.?
Or will we be charged the higher tarriff rates announced by shell immediately?
Because as yet surley we are not under contract with Shell until terms and conditions are published & agreed and our accounts are fully transfered and closing & opening readings accepted.
Credits payments and readings don't seems to be altering on the old site so we have no record of our transactions or balance movement of our payments
Best answer by DuppyView original