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my flat lost power

  • 12 July 2021
  • 2 replies
  • 37 views

Hi mate 

My flat power is cut off from around 4hours.

I called to 105 and they checked and from them everything is fine. I need to call with somebody from pure planet but i can't find a number. I try explaining that problem with the boot but is a mission impossible. 

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Best answer by woz 12 July 2021, 14:22

hi @Maro100kg 

Have you checked that you main breaker on your consumer unit hasn’t tripped out?

Have you looked at your meter? What does it show?

There is an emergency option in the app as described above by @Angelabikerbabe , please post back if you need more help.

 

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Userlevel 7
Badge +9

Hi.have you gone through the app>help at the bottom> scroll down to bottom , then you have to click on the buttons,  answering all the questions?

Userlevel 7
Badge +11

hi @Maro100kg 

Have you checked that you main breaker on your consumer unit hasn’t tripped out?

Have you looked at your meter? What does it show?

There is an emergency option in the app as described above by @Angelabikerbabe , please post back if you need more help.

 

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