Best answer by woz
what problems are you having?
If you want your Direct Debit reduced, make sure you're logged into your account log into your account either in app or online, go to HELP in the dropdown menu, click on ask wattbot, type message the team and ask for your direct debit to be reduced. Bear in mind you should normally be in around a months average payment in credit in your account afetr you've paid the direct debit)
Why do I have problems with this site I want my direct debit to be reduced thanks