My app doesn’t show countdown days to set up?

  • 18 October 2018
  • 6 replies
  • 1568 views

My app doesn’t show any countdown days to set up?

6 replies

What does it say?
Userlevel 7
Badge +11
hi 139crl
Did you switch through the app (that's the only way you can, you can't switch in from a comparison website)
When did you switch?
139CRL;13936:
My app doesn’t show any countdown days to set up?


Hi @139CRL
Welcome to the community!
There was a delay while we waited for your meter photos
Thanks for sending these 🆙
Our Member services will progress your switch
You'll get your welcome pack soon
Userlevel 7
Badge +11
@Marc
So am I correct in assuming that the countdown in the app won't start unless you've instigated the switch at your end or was this a one-off?
(It's useful for the community to know)

Marc;14085:
Hi @139CRL
Welcome to the community!
There was a delay while we waited for your meter photos
Thanks for sending these 🆙
Our Member services will progress your switch
You'll get your welcome pack soon
Hi @woz
Good point, it is useful info
The countdown starts once switch is confirmed. No countdown = a glitch.
In this case the switch was on pause while we waited for the Member to send us some photos we asked for.
(And actually the Member had done everything fine on that front, we were a bit slow to spot that the photos had been sent to us)
Userlevel 7
Badge +11
Thanks marc
Marc;14117:
Hi @woz
Good point, it is useful info
The countdown starts once switch is confirmed. No countdown = a glitch.
In this case the switch was on pause while we waited for the Member to send us some photos we asked for.
(And actually the Member had done everything fine on that front, we were a bit slow to spot that the photos had been sent to us)

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