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Moving my account!

  • 13 August 2017
  • 2 replies
  • 1789 views
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Hello everyone,

Nice to meet you. I wonder if you can help me?

I am moving house soon. Does anyone know how I can move my Pure Account to my new address?

Thanks in advance.
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Best answer by Toby 31 August 2017, 14:44

Hi @Eliztricity,
We've been working on making sure our moving home steps are as clear as possible, so feel free to check out my recent reply to another member below, as its got a bit more detail for you:

https://community.purepla.net/threads/163-Moving-home?p=430&viewfull=1#post430

I hope your new home is lovely!
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2 replies

GabrieL
Eliztricity;364:
Hello everyone,

Nice to meet you. I wonder if you can help me?

I am moving house soon. Does anyone know how I can move my Pure Account to my new address?

Thanks in advance.


Hi @Eliztricity!

We need a couple of things from you before you move out: your moving date and your final reading, ideally on the day you leave the property.

Please do let us know a forwarding address and we'll then calculate your final bill.

Once you have effectively moved to your new property you just need to sign up again in the app as you did the first time - that should be quick!

Does that help?

PS: I love your community member name 😃
Toby
Userlevel 5
Hi @Eliztricity,
We've been working on making sure our moving home steps are as clear as possible, so feel free to check out my recent reply to another member below, as its got a bit more detail for you:

https://community.purepla.net/threads/163-Moving-home?p=430&viewfull=1#post430

I hope your new home is lovely!
I was community manager from May 2017 to Jan 2018. I no longer work at PP

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