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Moving house

  • 2 August 2019
  • 4 replies
  • 364 views

Good morning, I am moving home on 08th August and I would like to find out how transferring my gas and electricity would work. I believe there is a section on your website but I just wanted to confirm that it would all transfer on that day. I don't know if the location where we are moving to impact this or not? in Crondall / Farnham. Thanks for your time Kind regards Jerome
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Best answer by Jon1 2 August 2019, 10:15

Good morning jerome.
Sadly you can take the supply with you. The process is as follows.
Use the moving out section to close the acct on your current address.
Once you move then you will have to complete a switch for your new house to PP.
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Userlevel 7
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Good morning jerome.
Sadly you can take the supply with you. The process is as follows.
Use the moving out section to close the acct on your current address.
Once you move then you will have to complete a switch for your new house to PP.
Ok so I won't be able to have pure planet gas and electricity on the day we move in?!
Hi Jerome,

Sadly, no..... you have to close this account and then "open" a new account at your new address.
Glad to hear that you are a "happy/loyal" PP customer.
Userlevel 7
Badge +9
jerome;34536:
Ok so I won't be able to have pure planet gas and electricity on the day we move in?!


Sadly that's right...
Stephen

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