Solved

Move out not possible online!


Hello I am trying to notify you of the move for the past 3 weeks and there is no way i can do it!

You say that: “To tell us when you're moving home, go to Menu > Account and you’ll see a button called ‘Move out’.”

 

There is no such ‘Account’ in the options on the top right corner with the settings whatsover!

 

Can someone help me?

icon

Best answer by Duppy 14 October 2020, 16:42

View original

12 replies

Hello Rier, did you find what you were looking? The options they mention do not exist on the app or on the website

Userlevel 7
Badge +8

Hi Andreas,

Are you looking in your app or online at www.purepla.net ( NOT the community ) for your account to appear in the three bars menu, you must be signed in to your app/account to find the move out button

Welcome to the community @Andreas Labridis :slight_smile:

Are you signed in to your PP account while using the app or web?

Userlevel 7
Badge +11

@Andreas Labridis 

hi Andreas

Pardon my intrusion here but have you ever signed into your account since you joined?

Did you inherit the account by moving in somewhere that PP was the supplier?

Userlevel 7
Badge +11

Hello Rier, did you find what you were looking? The options they mention do not exist on the app or on the website

@Andreas Labridis 

You’ve had replies to your other post here, 

https://community.purepla.net/ask-the-community-15/move-out-not-possible-online-11324

 

Hey @Andreas Labridis 

Just to let you know, I’ve merged your posts together to avoid having duplicates, as this can get a bit confusing! 

Hope the advice above has helped? :slight_smile:

Hello i cant move out i try to do that from long time 

i need some one to contact me 

because i will move out on 27th august

Hi @Abdulelah, what happens when you try?

 

Userlevel 7
Badge +8

@Abdulelah 

If you are using the app or online, click on the head and shoulders icon top right, then scroll down the screen, you will see the link for move out.

You won't be able to inform them until 2-3 days before moving

i didn't have any icon about move out 

Userlevel 7
Badge +11

@Abdulelah

What do you see when you click your “Account” icon? can you post a screenshot?

 

i didn't have any icon about move out 

There isn’t a ‘move out’ icon.

When you click the ‘Account’ Icon at the bottom a screen appears.

That screen looks like this, ‘Move out’ is below your property’s address.

 

 

Reply