move out

  • 23 August 2021
  • 4 replies

Hi, I moved out and received the final bill but there is no option to make payment? How can I pay the bill?


Best answer by Angelabikerbabe 23 August 2021, 11:29

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4 replies

Userlevel 7
Badge +9


Your final amount should be taken from your DD. As long as you haven't cancelled it. It is stated you shouldn't cancel it. 

Userlevel 7
Badge +9

Or, if you have cancelled your DD:


Not got an account with Pure Planet?

If you don’t have an account with Pure Planet, but need to make a one-off payment, you can email our team at

No I haven’t cancelled Direct Debit yet.

so how I know when they will cut this payment?

Userlevel 7
Badge +9

Does it not day on the final bill?  I would presume within 14 days or so.