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Missed Call

  • 16 March 2021
  • 2 replies
  • 17 views

Hello 

 

I received an email from Pure Planet, saying ‘sorry we missed you’, when I never received any contact from them. I replied to them this morning, but now worried it was a scam email. I had asked them about the recent proposal to raise my energy costs.

Has anyone else experienced this?

Thanks

Charlie

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Best answer by Angelabikerbabe 16 March 2021, 09:33

Hi

What email address was it sent from?

PP email address is help@purepla.net

 

Why don't you send PP a message via wattbot, and ask them if it was them trying to contact you?

if you go to the app and click on the
☰ menu at the top, then click on help, then ask Wattbot, 

Then you need to type in 'message the team' .

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2 replies

Userlevel 7
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Hi

What email address was it sent from?

PP email address is help@purepla.net

 

Why don't you send PP a message via wattbot, and ask them if it was them trying to contact you?

if you go to the app and click on the
☰ menu at the top, then click on help, then ask Wattbot, 

Then you need to type in 'message the team' .

Thanks. Yes it was that email address. Just thought it was weird that I had received no contact from them.

Charlie

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